- How do credits work?
- Every paid action costs credits: a model run is 1 credit, generating prompt suggestions costs 2, building a recommendation set costs 3, and a long-form recommendation document costs 5. Each plan grants credits monthly; unused credits roll over for one full period before expiring.
- What happens to my credits if I cancel?
- You keep them. Canceling stops future renewals but never zeroes out your balance. Your remaining credits stay in your account until you spend them, on whichever models your previous tier allowed.
- Can I top up if I run out mid-month?
- Yes. Top-up packs are available on every paid plan: 250 credits for $15, 1,000 credits for $49, 5,000 credits for $199. Top-up credits behave like any other — they roll over for one period.
- Why are some models locked on lower plans?
- Premium models (GPT-5.2, Claude Sonnet 4, Gemini Pro) cost 10–30× more than cheaper ones at the API level. Rather than charge a multiplier per call, we gate them by tier so credit budgeting stays predictable: 1 credit always equals 1 run, regardless of which model.
- Annual vs monthly?
- Annual plans pay for 10 months and get 12 — i.e. 2 months free. Credits are still granted monthly inside the annual period, so the rollover rules work the same as monthly billing.
- I run an agency with more than 25 brands — what now?
- That's exactly when Enterprise makes sense. We'll set up a custom credit pool sized to your actual usage, lift the brand limit, and handle SSO, custom DPA and onboarding. Email [email protected].
- Do prices include VAT?
- Prices are exclusive of VAT. Stripe collects the right tax based on your billing country at checkout. EU businesses with a valid VAT ID get reverse-charge.
- Can I downgrade?
- Yes, any time, from the customer portal in Settings → Billing. You keep your current tier (and remaining credits) until the end of the billing period.
- Is my payment information secure?
- Card details are handled exclusively by Stripe (PCI DSS Level 1). Intendity never sees or stores card numbers — only the Stripe customer ID associated with your account.